Taking on the Big Box Store

Sharing a laugh with John Nugent.

Sharing a laugh with John Nugent.

Kelly Austin helped a man who had bought an appliance from a big company, but couldn’t use it due to the older wiring in his home.  When he tried to return it, the company pointed to some fine print about a “no returns” policy.  Kelly’s analysis showed that this policy may not have been properly disclosed.  So, she negotiated with the company about a compromise.

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