Jenna on the Job


Emily Morris explains her client’s decisions to the family.

Having an undergraduate degree in finance is one reason that Jenna Coogle was assigned a dispute with a credit union.  Her client had been the victim of an internet scam and the credit union refused to use consumer protection rules to address the situation.

Jenna researched the “red flag rule,” which puts some responsibility on the financial institution to look out for scams, and filed a complaint for her client with the state’s Credit Union Division.

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